- Created on Saturday, 09 June 2012 09:23
All-Right Web Design, Inc. Policies and Terms of Service
We hate spam just as much as you do. We will never share your information with third parties unless required to do so by law or requested by you. The information we collect from you will be used to maintain your services with us and to represent the quality of our work to others, such as in our online portfolio.
II. Ownership of Website Design
Upon acceptance of the website, and payment of web design and development fees and one (1) year hosting fee, the Client becomes the owner of the commissioned website. The Client is free to use the website as the Client deems best. If the Client chooses to transfer the website to a different hosting company during the first year, any unpaid hosting fees will be prorated at the Clients expense and be expected to be paid in full to All-Right Web Design, Inc., BEFORE the transfer is made to any new web hosting company. The Client does not have the right to resell the design or development to another third party without the expressed consent of All-Right Web Design, Inc. Clients, who decide to stay with All-Right Web Design, Inc. for hosting and maintenance services, will receive a FREE month of hosting fees the 3rd month of their annual contract each and every year!
III. Ownership of Website Domain Name
Website domain names are leased from domain name registration companies. When All-Right Web Design, Inc., registers a domain name for a Client, that registration will be made in the Client’s name. Upon payment of any outstanding fees, the Client has the right to use that domain name regardless of whether he/she chooses to continue further services with All-Right Web Design, Inc. Domain name renewal and renewal fees are the responsibility of the Client. If the Client chooses to have All-Right Web Design, Inc. renew the domain name on behalf of the Client, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. All-Right Web Design, Inc., cannot be responsible for expired domain names.
IV. Ownership and Copyright
All text and photos used as content in a commissioned website must be provided by the Client (unless the Client has hired All-Right Web Design, Inc. for content development). The Client must have ownership or written permission to use all content he/she provides for use. It is up to each Client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. All-Right Web Design, Inc. cannot be responsible for intellectual property infringements on behalf of Client's. Also, All-Right Web Design, Inc., cannot be responsible for submitted content. Clients should not mail irreplaceable photos or documents or send content that must be returned.
V. Project Initiation
The initiation of a web design requires payment of half of the initial web design/development fees for custom website design plus the Client logo or any other element that is required to be used in the design. The Client is responsible to provide All-Right Web Design, Inc. with all the content and location of content for the website. All-Right Web Design, Inc. is NOT responsible for grammar or spelling errors. The content is to be provided via electronic means and not by typed or hand-written format. (See below for further explanation.)
VI. Ten Business Day Guarantee
Within 10 days upon completion of website the Client may have All-Right Web Design, Inc. perform minimal changes to the website without any additional fees. This does NOT include adding additional content of any kind. This guarantee is mainly for the Client to do another complete check for grammar, spelling, placement, wording or picture errors. After 10 days of completion of website, the Client will be billed the hourly rate for any changes to website.
VII. Project Timelines Incentives and Penalties
All-Right Web Design, Inc. cannot complete a website if the Client does not provide content (the text and/or photos to be used in the website) or other required elements (pre-existing logo or account login information, etc.). If All-Right Web Design, Inc. is waiting for content or other pieces of information, the Client will be notified. If the Client fails to handle the requests in a timely manner, the website may be delayed.
VIII. How Content May Be Submitted
All content must be submitted electronically via email (contact us for the correct email address) or on CD mailed to All-Right Web Design, Inc., 3576 Manor Loop, Suite 104, Lakeland, FL 33810. Text must be selectable as actual text rather than as flattened images. Both text and photos/graphics must be clearly labeled with the name of the page on which it will be displayed. Content may not be submitted via fax or paper copies. Exceptions to this policy must be approved in advance and will incur a surcharge.
IX. How Revisions to a Website Design are Handled
We take pride in providing attractive designs, and the vast majority of our Clients are extremely pleased with the design we create for them. However, design is a subjective art, and not everyone’s tastes are the same. While we will gladly make initial minor modifications for no additional charge, it is important to be clear on how revisions to the look of a website design are handled. The web design signup form is the contract which describes the look a commissioned web design project will achieve. Design preferences, such as the look of the site, the color scheme, the functionality, monitor resolution preferences, etc. should be specified at that time, prior to the commencement of any design work. If any design preference stated in the web design signup form was not met, the adjustments will be made free of charge. If the Client develops preferences or changes his/her mind after the completion of the work, adjustments will be made at an hourly rate.
X. Designs for SubPages
Subpages of any website will use the same design as the home page. Mockups are not provided for subpages. Formatting requests for subpages will be considered but will not be guaranteed. If the Client requires specific looks or formatting for subpages, this request should be made at the time of the initial contract and may incur additional fees.
XI. How Website Maintenance Requests are Handled
Clients who have signed up for a maintenance plan ( $25.00 per month fee) receive discounts off the web designer’s hourly rates for website updates. The standard half hour maintenance plan is enough time to add about five photos and a few paragraphs of text. Clients on a All-Right Web Design, Inc. web maintenance plan may send update requests via email (contact us for the correct email address). Routine maintenance which fits into the allotted time specified in the Client’s maintenance plan is typically completed in about three to four business days. If a Client on a website maintenance plan requests more than the scheduled amount of maintenance, he/she will be given a quote and, if approved, the additional work will be completed at a discounted rate of $40.00 per hour and the turnaround time will be based on workload issues. Clients who are not on any maintenance plan may request website updates at the full $90.00 hourly rate and the turnaround time will be based on workload issues. Monthly maintenance plan fees are separate from hosting fees and may be cancelled at any time.
XII. How Technical Support is Handled
Clients whose websites are hosted by All-Right Web Design, Inc. will need to contact All-Right Web Design, Inc. for any website technical issues that may occur. Our goal is keep our Client's website up and running without any interruptions. All-Right Web Design, Inc. cannot be held responsible for website down-time due to power outages, hosting company technical problems, computer-related issues or internet connection service related issues. All-Right Web Design, Inc. is committed to customer satisfaction and will do everything possible to resolve any website issues a Client may have at no additional fee.
XIII. Payment Policies
One-half of the initial website design and development fees are due upon project initiation. Upon project completion, the remaining balance is due in full within five (5) business days. Once the remaining balance is paid in full, the completed website will be moved from the staging server to the Client’s server so the website will go live. At that time, All-Right Web Design, Inc. will also register the Client’s website with Google, Yahoo, and Bing search engines. Payment for monthly services such as Hosting and Maintenance are due within net 20. Payment options: 1. Sign up at www.allrightwebdesign.org for automatic monthly billing to credit card via Paypal, 2. 6-month payment. 3. 12-month payment. All-Right Web Design, Inc. charges a late fee of 10% of the total outstanding balance for invoices not paid by the end of the calendar month (net 25). Accounts at net 60 are at risk of termination. Clients experiencing financial hardship should contact All-Right Web Design, Inc. to discuss payment options.
XIV. Billing Errors
If a billing error is noticed, the Client should immediately contact All-Right Web Design, Inc. Refunds of overpayments will be made for up to a maximum of three (3) months. Clients are urged to check billing statements regularly. Additionally, All-Right Web Design, Inc. reserves the right to bill Clients for accidental undercharges for a maximum of up to three (3) months. Refunds of more than three (3) months will not be processed.
XV. Search Engine Policies
Most Clients would like his/her website to rank high in search engine results for selected keywords, yet search engine results are determined by a multitude of constantly changing factors, third party search engines, and the amount and quality of competition on the world wide web. All-Right Web Design, Inc. assures the Client that certain search-engine-friendly techniques will be used in the creating of each custom website, such as keywords in the title bar at the top of the browser, the meta tags in the hidden coding behind the scenes, and alternate text behind some images. If the keyword placement in these three areas is not to the Client’s liking, All-Right Web Design, Inc. will change these three items to the Client’s choices one time for free. Subsequent or additional changes will be billed at the standard hourly rate. Additional search engine optimization (SEO) services are available for additional fees. All-Right Web Design, Inc. cannot be held responsible for search engine results.
XVI. Quality Guarantee
We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our service is to the Client’s liking, we cannot control every variable. It is up to each Client to regularly test the functionality of his/her website, email, and any other product or service to ensure everything works as desired. If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances. Content changes resulting from a Client’s error and/or problems related to third party vendors or technology, such as hosting servers or browser software, may result in additional charges.
XVII. Termination of Service
If the Client changes his/her mind about doing work with All-Right Web Design, Inc. during the course of the initial web design or development phase, the Client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees. In order to protect Clients from unintentional service interruption, Clients wishing to terminate any services must request the service termination in writing. Upon completion of website, the Client is obligated to a one year contract for hosting service fees. If the Client chooses to terminate service during the first year contract period, the Client will be responsible to pay All-Right Web Design, Inc. in full.
XVIII. Third-Party Vendors
Third party vendors may have separate terms of service agreements. All-Right Web Design, Inc. cannot be held liable for disputes with third party vendors. All-Right Web Design, Inc. cannot be held responsible for lack of functionality or any other aspect of third party services.
XIX. Refusal of Service
All-Right Web Design, Inc. reserves the right to decline to do business with any Client for any reason.
XX. Changes to Terms of Service
All-Right Web Design, Inc. reserves the right to change these terms of service at any time for any reason.